Dell ProSupport
Is a configurable suite of support services that enables you to build a support solution based on who you are, how you use technology, and where you want to allocate your IT resources. We know downtime equals lost productivity and revenue and that storage is the heart of the data center. That’s why Dell ProSupport goes beyond the hardware protection included in the Dell EqualLogic basic hardware service. Choose ProSupport for End-Users if you need full service support or ProSupport for IT if you have an IT staff.
Dell ProSupport for End-Users or Dell ProSupport for IT With NBD or 4hr Onsite Response Options Provides:
- How-to Application & Configuration Assistance
- 24x7 phone and online support
- Collaborative hardware and software support
- Single point of contact for escalation management with customer-defined severity levels
- Global Command Centers to help manage critical situations, monitor all onsite dispatches, and provide proactive crisis management during events like natural disasters
Additional Dell ProSupport Service Options:
You also have additional Dell ProSupport options to further customize your support experience based on the critical factors that define your IT environment such as: Speed of Response, Data Protection, Proactive Support, or a combination of all three.
Speed of Response Options
Dell ProSupport Mission Critical
Servers and storage are the backbone of your infrastructure. Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. It’s for these scenarios that Dell offers the Mission Critical Option, Dell’s most rapid response option. With this option, you can choose from 2-, 4-, or 8-hour onsite response service for rapid resolution and reply on Dell’s demonstrated Critical Situation (CritSit) Process to get you back up and running fast.
Data Protection Options
Keep your Hard Drive
Enables you to maintain control over your sensitive data by retaining your hard drive while it is covered by your limited hardware warranty.
Proactive Options
Dell ProSupport for IT with Enterprise-Wide Contract
Dell believes that support should be more than break-fix—it’s about preventing problems before they happen. Offered with Dell ProSupport for IT, the Enterprise-Wide Contract option provides a deep support relationship and is ideally suited for more complex IT environments. Includes a designated Service Delivery Manager, performance benchmarking reporting, proactive planning, and custom reporting to help you maximize uptime and performance— and, ultimately, reduce costs.
Learn More about ProSupport