A Customer Who Agrees with InfoWorld’s EqualLogic Review
One of the things I do is set up regional advisory boards so our customers can tell us what they’d like to change or add to our storage systems. Chris D (he asked that I not include his contact information, so I thought I’d not give out his full name) is an excellent customer who uses EqualLogic storage in their production environment and who also helps us out with references for new prospects. Usually, customers want to participate in these advisory boards, but Chris surprised me with his answer. In it he references a recent InfoWorld review of EqualLogic’s product. I probably shouldn’t admit it, but I haven’t actually read the review. I’ve been told its complimentary. Maybe after the posting goes up I’ll visit my blog and click over on the link. Maybe not. Maybe somebody will just tell me what its all about. Maybe I’ll just have to suffer that deer in the headlights experience in public again. Whatever, here is the email thread.
1. My initial email to Chris
Bill and Chris,
mfarley here from EqualLogic, how are things going?
We’d love to have both of you become part of our customer advisory board. The initial meeting for the Atlanta area is scheduled for
the morning of March 8 (Thursday) at the Embassy Suites at the Perimeter Mall.
The advisory board is an opportunity to tell us what sorts of improvements you’d like to see us make in our products and our
programs, as well as having a chance to meet some of your peers that are using our products.
I apologize for the late notice on this and I hope you can make it.
Regards,
mfarley
Director of Customer Programs, EqualLogic
408-210-7931
2. Chris’ response
Good idea to have the resources come to.
3. Me responding to Chris
Yeah, we think so too, can you make it?
4. Chris back to me
I agree with the first two paragraphs of this recent article:
http://www.infoworld.com/article/07/02/26/09TCequal_1.html
Our EqualLogic purchase was a solid decision and it has performed exactly like we were hoping it would. I don't think we would be
able to give you much feedback on what to improve. It is good to see you guys getting some much deserved good press.
5. Me back to Chris
Chris, would it be OK with you if I posted our discussions on this email thread to my blog?
Beyond, that, I’m sure that if you get in a room with other people using our product that you’ll think of things you think we could be
doing at least a little better.
-marc
6. Chris back to me
It would be fine if you post our discussion on your blog, but please exclude my contact information.
What time does the gathering begin next Thursday and what is the length? I have a non-standard work shift next week but I would
like to try and attend if I can. I just don't want you to have too high of an expectation of my constructive criticism commitment.








